Refund policy

Refund Policy

Tawira 90-Day Crown Promise — Money Back Guarantee

We stand by the effectiveness of our Authentic Batana Oil. If you use our product consistently for 90 days and are not satisfied with the results, we offer a 90-day money back guarantee under The Tawira Crown Promise. This guarantee is only applicable to our Authentic Batana Oil.

To qualify for a refund under this guarantee, please follow these steps:

  1. Usage Requirement: The product must be used 2-3 times weekly for 90 days.
  2. Documentation: Provide a time-stamped video from each day of application, or weekly progress videos, showing your consistent use of Tawira Batana Oil and that you gave it an honest attempt.
  3. Initiate the Process: Email us at hello@trytawira.com with your videos and a detailed explanation of why you are seeking a refund.
  4. Evaluation: Our team will review your submission to ensure compliance with the guarantee terms.
  5. Results Expectation: Most users begin to see results around the three-month mark; however, the best results usually occur around the 6+ month mark, which is why we recommend continued use beyond the initial 90 days.

General Refund Policy

30-Day Satisfaction Guarantee

If you are not completely satisfied with your Tawira product, we offer a no-strings-attached 30-day return window from the date of purchase for a full refund.

Return Conditions

To qualify for a return:

  • Products must be new and unused with all tags and packaging intact for full product integrity and sanitary compliance. Returns that do not meet these conditions will be subject to a partial refund.
  • Proof of purchase is required.
  • The customer is responsible for return handling and shipping costs. We recommend a trackable shipping service to ensure safe delivery.
  • Items must arrive at our designated warehouse within 30 days of the delivery date confirmed by the shipping company.

Non-Refundable Costs

  • Handling and shipping fees are non-refundable. If a refund is processed, the cost of shipping and returning the item to our warehouse will be deducted from the total refund amount.
  • Orders with incorrect or incomplete addresses that cannot be delivered are not eligible for a refund.
  • We are not liable for packages lost or damaged in transit once they are with the carrier.

Refunds

  • Upon receipt and inspection of the returned item, we will inform you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original method of payment within 5 business days, minus any non-refundable costs.
  • Expedited processing, shipping, and insurance costs are not refundable.

Customer Remorse

If you wish to return an item due to purchasing the wrong product, changing your mind, or for an exchange, the customer is responsible for the return shipping cost.

Damages and Incorrect Products on Arrival

If your item arrives damaged, incorrect, or defective, please contact us immediately at hello@trytawira.com with your order number and detailed photos or videos of the product and packaging. Because our batana oil is shipped in glass amber bottles to preserve its active compounds, we take damage claims seriously and are committed to resolving such issues with a replacement. Please note that we are not responsible for damages caused by the shipping company.

Initiating a Return

To begin a return, please contact us at hello@trytawira.com. Do not send your purchase back to us without prior approval. Returns not following our protocol will not be accepted.

Cancellations

Orders not yet shipped can be canceled and fully refunded. Once an item is dispatched, it cannot be modified or canceled. For items delivered but unwanted, a full refund for unused items is possible within the 30-day window.

For any additional questions or concerns, contact us at hello@trytawira.com.